Sales Administration Analyst

Requisition ID: 38955

Job Location(s):

Apodaca, MX

Job Description

Danfoss is seeking an enthusiastic Sales Administration Analyst to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers’ requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity and professionalism are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

• Provide adequate and agile telephone and electronic attention to the client and the supplier, consulting information about orders, delivery, inventory, transportation, among other information, in order to resolve doubts under supervision and with autonomy, confirm dates and order data, receive complaints regarding invoices, open cases of lack of conformity, indicate representatives and distributors and support customers and sellers with information.

• Create, modify, review and monitor orders in the SAP system, in accordance with pre-defined procedures and rules, in order to guarantee orders with correct and adequate information with the requests, monitor the requests in the portals and seek to obtain the execution of the sale at the desired time

• .Monitor daily billing, through the release of new orders and monitoring daily billing, seeking to meet availability and reliability goals.

• Analyze billing dates in order to accelerate and/or avoid delays and fines according to inventory availability and import dates.

• Register clients, insert price lists and discounts into the systems according to requests, seeking the quality and validity of the information in the system.

• Extract reports and statistics on key performance indicators (KPIs) for sales and administration, using data from Danfoss systems based on needs.

• Act in accordance with the company's Ethics guidelines and its Quality Policy

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

• 3+ years’ work experience within a manufacturing company preferred.

• Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills.

• Sensitive to customers’ needs and able to create good dialog with customers.

• English Advanced

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Career Development

• Bonus system

• Paid vacation

• Opportunity to join Employee Resource Group

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.