Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

ESSENTIAL JOB FUNCTIONS:

• Welcomes and acknowledges each owner/guest with a smile, eye contact, and a friendly verbal greeting, using their name when possible

• Promotes a fun and relaxing atmosphere for owners/guests in all recreational activities by expressing an upbeat and enthusiastic attitude

• Promotes F&B offerings and assists service around pool deck when needed.

• Promotes programmed pool activities and supports activities team as needed.

• Actively listens and responds positively to owner/guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, etc/) to resolve issues and build trust.

• Liaises with other departments to ensure owner/guest requests and concerns are met in a timely manner.

• Anticipates owner/guests service needs, including asking questions to better understand their needs and watching/listening for their preferences and acting on them whenever possible.

• Engages owners/guests in conversation regarding their stay, property services, and area attractions/offerings

• Provides aid to injured owners/guests until the arrival of emergency medical services.

• Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications as required.

• Promotes the pool deck rules and regulations.

• Handles sensitive issues with associates and/or owners/guests with tact, respect, diplomacy, and confidentiality

• Maintains awareness of suspicious persons on property premises.

• Performs other reasonable job duties as requested.

• Thanks owners/guests with genuine appreciation and provide a fond farewell

MARGINAL JOB FUNCTIONS:

• Provide assistance in other departments if staffing levels require.

• To perform all reasonable tasks as required by Resort Management and business demands.

JOB QUALIFICATIONS:

• Should be able to confidently communicate in Spanish and English.

• Should be extrovert and feel comfortable communicating to larger groups.

• Should demonstrate strong customer service skills.

• Should possess strong inter-personal skills and have a team player attitude.

• Should demonstrate strong problem-solving skills.

• Should have a valid first aid certificate.

PHYSICAL JOB REQUIREMENTS:

• Frequent bending, kneeling and stooping, lifting until to 20kg, climbing ladders and up to 5 floors of stairs.

• Good visual observation.

• Resistance to inclement weather conditions (heat, sun and humidity)

• Walking and working outside of air-controlled areas for longer periods.

• Should be in good physical health.

OTHER:

• Be punctual and always wear a name tag and uniform during working hours.

• Perform all tasks in a timely manner ensuring all deadlines are met.

• Perform other related tasks as assigned by management.

• Comply with MVW and Marriott International polices and procedures.

• Be proactive and have a flexible approach to work, meeting the needs of the team and the business always.

• Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.

• Maintain a working knowledge of all Marriott product lines.

• Maintain computer systems knowledge (MS Office, e-mail etc)

• Work with all MVW colleagues as a team, supporting the needs within that team and those of the business always.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture