Job Information
Nabors IT Supervisor in Houston, Texas
Company Overview
Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.
Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct.
JOB SUMMARY
The IT Supervisor I position provides daily supervision to a team of exempt or non-exempt analysts/technicians in performing aspects of technology support processes. This position requires a proficient understanding of the technical aspects of the work, to the extent that they can ensure output is done to high quality standards.
DUTIES AND RESPONSIBILITIES
Supervises the daily workflow and quality of output to ensure alignment with company and departmental goals and objectives
Coaches and trains junior staff on company policy and procedures as well as best practices in technological troubleshooting and customer service, serves as the first level of escalation to deal with more complex and advanced technology support and troubleshooting inquiries
Understands the dynamics of the team and takes proactive measures to resolve disputes and/or concerns and escalates to higher level supervisors as required
Seen as a front-line resource for junior staff for advanced and/or routine requests
Reviews work of direct reports to ensure the quality and accuracy of deliverables
Provides high level trouble shooting, escalates problems to the higher level supervisors/managers to ensure the solution meets the team’s needs
MINIMUM QUALIFICATIONS/ SKILLS
Bachelor’s Degree in Computer Science or related technical field or equivalent work experience
At least three year of hands-on technical experience in technology support or related field
Possesses working knowledge of standard end user hardware and software and is able to address most issues by following established procedures
PREFERRED QUALIFICATIONS
Five years of hands-on technical experience in a technology support or related field
One to two years of hands-on supervisory experience in the technology support or related field
Has demonstrated an understanding of high quality information technique work and team work
BEHAVIORAL COMPENTENCIES
• Accountability – Level Three
• Excellence – Level Two
• Innovation – Level Two
• Safety – Level Two
• Teamwork & Collaboration – Level Three
• Communication – Level Three
• Decision Making – Level Three
• Leadership – Level One
• Business Focus – Level One
TECHNICAL COMPETENCIES
Technical Trouble Shooting – Level One
IT Environment – Level Two
Emerging Technologies – Level One
IT Standards, Procedures, Policies – Level Two
IT Project Management – Level One
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
Office environment.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk and use hands. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision and distance vision.
Job: IT
Title: IT Supervisor
Location: United States Of America-Texas-Houston-(Nabors Corporate Services) Houston Office
Requisition ID: 2400005U
Nabors
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