Logistics Manager, North America

Job Description

OVERVIEW

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

ABOUT THE ROLE

At CoStar Group, the Logistics Manager plays a critical role in supporting our residential photographers that capture media for the Homes.com product.  Reporting to the Director of Logistics, we are looking for a Logistics Manager who will lead and inspire a growing team of Residential Photography Coordinators.  This individual’s mandate will be to ensure timely delivery of residential media on the Homes.com platform. They will need to bring a strong operational mindset, leadership, and ingenuity to the position. This role will be based out of our Richmond, VA office.

RESPONSIBILITIES

• As a Logistics Manager, you will be responsible for leading a team of dispatcher and schedulers to support the coordination our photographers and Homes.com member agents.

• Your primary objective will be to efficiently allocate resources, coordinate schedules and streamline communication for our member agents.

• In addition, you will optimize our photographers route planning to meet the customer demand.

• Develop and implement efficient dispatching and scheduling processes.

• Monitor daily operations, including photographer assignments, route planning, delays and cancellations and ensure on-time appointments.

• Address and resolve member agent concerns as delays occur.

• Ability to work in fast-pace, high demand, customer facing situations.

• Create standard operating procedures to enhance efficiency and accuracy.

• Collaborate with Photography, Product, and Engineering to optimize timely and consistent service to Homes.com Member Agents.

• Establish and operate with a customer service experience (first call resolution mindset)

QUALIFICATIONS

• Bachelors required.

• 3-5 years of experience leading teams (8+) against deadlines and deliverables

• Professional logistics experience

• Strong knowledge with route optimization and dispatch software

• Proficient in CRM software

• Proven track record driving accountability in a metric driven organization

• Ability to collaborate across functional areas to deliver assignments.

• 3-5 years of leading a 5/8+ employees

• Experience in professional logistics

• Experience with route planning

• Ability to work some weekends

• Strong problem solving skills

What's In It For You?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. 

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. 

Our benefits package includes (but is not limited to): 

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug 

• Life, legal, and supplementary insurance 

• Virtual and in person mental health counseling services for individuals and family 

• 401(K) retirement plan with matching contributions 

• Employee stock purchase plan 

• Paid time off 

• Tuition reimbursement 

• On-site fitness center

• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups 

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar Group is not able to provide visa sponsorship for this position. 

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to recruiting@costargroup.com .