Chartwells K12

Position Title: TECHNICAL SUPPORT SUPERVISOR - K12 FOOD SERVICE NEW BUSINESS - ST. LOUIS PUBLIC SCHOOLS

Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,300 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit www.ChartwellsK12.com.

Job Summary

The Point of Sale (POS) Tech Support Supervisor leads a team of technicians in providing exceptional support and maintenance for POS systems and related hardware, such as printers. This role involves overseeing the troubleshooting, repair, and installation of POS equipment to ensure seamless operation and minimal downtime for clients. The supervisor ensures that service requests are handled efficiently, coordinates with other departments for escalated issues, and implements best practices to enhance service delivery. With a focus on customer satisfaction, the POS Tech Support Supervisor also mentors and trains staff, manages performance, and maintains detailed records of all service activities.

Essential Duties and Responsibilities:

• Subject matter expert on event utilization of supported technologies, including MS Teams, Point of Sales systems, HD video recording, live video and audio streaming, video teleconferencing (VTC), and telepresence.

• Provide customer service and support including technical troubleshooting and operational assistance, including event support.

• Monitor team communications and deliverables

• Track equipment, including maintaining asset tracking program. Complete weekly equipment checks and completing periodic audits of inventory lists.

• Maintain current industry and campus knowledge and contribute to business improvements, ensuring all support services are effective and competitive.

• Assist with the onboarding of new services, including training staff, creating process documentation, and identifying equipment for purchase.

• Identify root issues in the delivery of support services and assist with development and implementation of corresponding solutions.

• Maintain key relationships with stakeholders, including Microsoft product groups, event teams, Microsoft Production Studios, Microsoft Learning, third-party vendors, etc.

Experience & Qualifications Required:

• Minimum of 3 years’ experience in supporting technical hardware support

• Must have working understanding of modern web conferencing and live video technologies

• Must be knowledgeable in audio and presentation systems, including control systems

• Must be able to troubleshoot audiovisual systems and equipment, including remotely

• Background customer service or hospitality experience required

• Certification in AV technology or related courses (preferred).

• Intermmediate Knowledge of Audio - microphones, speakers, sound systems, channel mixers, etc.

• Intermmediate Knowledge of Video - LCD, LED, projectors, screens, monitors, Camera etc.

• Lighting - GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.

• Computers - Advanced knowledge of PC and Mac software for streaming & web casting

Apply to Chartwells Schools today!

Chartwells Schools is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Chartwells K-12 maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Chartwells K-12 are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)