Req #: 234426

Department: UW MEDICINE-MONTLAKE - PEDIATRICS

Posting Date: 05/16/2024

Closing Info: Open Until Filled

Salary: $3,789 - $4,950 per month

Shift: First Shift

Notes: The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908_a11y.pdf)

UW Medical Center-Montlake - Pediatrics Clinic has an outstanding opportunity for a Patient Services Specialist 3. WORK SCHEDULE

• Full-time (40 hours per week)

• Monday-Friday 8:00 am-4:30 pm POSITION HIGHLIGHTS

• Conveniently located near public transportation

• Make a difference for the patients and employees we serve

• Low volume of patients to schedule, but complex scheduling

• Opportunity to provide career growth DEPARTMENT DESCRIPTION Our Pediatrics Clinic provides comprehensive primary and specialty care for babies, children, teenagers, and young adults to age 21. Our services include well-child checkups, developmental screenings, acute illness treatment, school and sports evaluations, environmental health consults, pediatric allergy assessments, guidance on behavioral concerns, and hearing and vision screenings. PRIMARY RESPONSIBILITIES

• Demonstrates ability to schedule new, return, and procedure appointments and coordinate and schedule ancillary appointments consistent with patient needs and clinic scheduling guidelines, and to schedule interpreter services.

• Demonstrates ability to cancel and reschedule appointments (noting correct cancellation reason); review daily schedule to identify patients who did not keep scheduled appointments and notify clinical staff/patient as appropriate; manage wait list.

• Follow an effective workflow for the referral process to address both internal and external referrals, as well as communicating with referring providers

• Demonstrates ability to provide confidential care to patients and families and successfully meet both internal and external customer needs.

• Utilize forms and letters to document the process

• Follow processes for specific subspecialty referrals with physicians

• Maintain a database for tracking referrals using EPIC and oversee the referral process for compliance with process

• Create, maintain, and adjust provider templates per provider requests REQUIRED POSITION QUALIFICATIONS

• High school graduation or equivalent

• Two years Patient Services Specialist 2 experience OR

• An equivalent combination of education/experience ABOUT UW MEDICAL CENTER-MONTLAKE UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street. Excellence. Exploration. Education. (https://www.uwmedicine.org/about/career-opportunities/uw-medical-center-montlake) Become part of our team. Join our mission to make life healthier for everyone in our community. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Find your place at Washington’s only integrated health system devoted to improving the health of all people. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.