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VF Corporation IT Support Analyst in Shanghai, China

YOUR RESPONSIBILITIES WILL INCLUDE (but are not limited to) :

  • Good experience on VIP users support, has good understanding and sense of providing VIP service, take ownership of the tasks from VIP users to follow-up and complete.

  • Support all kinds of meetings, know how to use and troubleshooting meeting room system, best to have zoom system knowledge, have knowledge on AV system.

  • Good Experience on working with global team, liaise with global team to complete the tickets or tasks.

  • Responsible for daily IT operations and support

  • Monitor Service Desk tickets assigned to the queue and resolve in timely based on SLA.

  • Install and configure computer hardware, software, systems, networks, printers, mobile phones and any other IT related devices

  • Communicate with users to determine the nature of problems and best approach for resolving the issues

  • Perform hardware and software upgrades as per request

  • Handle projects with different functional teams to define requirements and implementation plan

  • Escalate and report any emergency cases to different functional teams

  • Analyze the incident tickets and determine the areas of improvement

  • Maintain IT equipment inventory by monthly and quarterly.

  • Conduct knowledge articles and guidelines, provide training session as necessary

  • Assist with defining Service Level Agreement (SLA) and making sure the team that SLA is met

  • Provide backup support to Senior Service Delivery Technician and Manager, EUS and SD Team

  • Ensure facilities such as conference room and computer equipment are in good operational condition

WHAT WE WILL BE LOOKING FOR IN YOU:

  • Have solid working experience as tier 1 and tier 2 end user support

  • Windows 10/11 and Macintosh administration and troubleshooting skills

  • Knowledge in Active Directory, VPN, Unity, Zoom, Adobe, Microsoft O365 including Outlook, Word, Excel, PowerPoint, SharePoint, Teams, OneDrive and etc...

  • Knowledge in ServiceNow ticketing system and able to view / create / resolve tickets, best to have ITIL training experience or certificate

  • Ability to troubleshoot / resolve IT issues remotely via Proxy Air, SCCM, Zoom, Teams and RDP

  • Able to work independently and liaised with global teams

  • Be a self-learner, a team player and able to work in different environment

  • Excellent analytical and problems solving skills

  • Occasionally required to work or join meeting during non-office hours

  • A good team player with excellent communication and problems solving skills

R-20240508-0001

VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

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